Knowledge base

Login

• Signing in to your personal account
• Password recovery
• Signing in to the OnePhone App and Password Recovery
• Number Verification (Web Portal and App)
• Registering an individual
• Registering a legal entity
• OnePhone App Registration

Finance

• Expenses
• Top up
• Tariff management
• Bank card
• Bank transfer

Employees and Groups

• Creating an employee
• Editing an employee
• Deleting an employee
• Roles
• Forwarding to a mobile phone number
• Creating a group
• Call distribution algorithm in a group
• Editing a group
• Deleting a group

Numbers

• Buying a number
• Number cost
• Setting up the incoming and outgoing directions of a number
• Changing the number of channels
• How to Make Calls from the Web Portal
• How to Make Calls from the OnePhone App
• Purchasing and Setting Up a Number in the OnePhone App
• Connecting an external number
• Deleting an external number

Voice Menu (IVR)

• Setting up the voice menu
• Creating a voice menu
• Editing a voice menu
• Deleting a voice menu

SIP Settings

• Creating a SIP domain
• Deleting a SIP domain
• Creating a SIP Trunk
• Editing a SIP Trunk
• Deleting a SIP trunk

Audio Files

• Add a music file
• Deleting a music file
• Using a music file
• Add a voice file
• Deleting a voice file

Contacts

• Creating a contact
• Editing a contact
• Deleting a contact

Blacklist

• Adding to the blacklist
• Editing in the blacklist
• Removing from the blacklist

Widgets

• Creating the CallBack widget
• Connecting the CallBack widget
• Editing the CallBack widget
• Deleting the CallBack widget
• Creating the CallSite widget
• Connecting the CallSite widget
• Editing the CallSite widget
• Deleting the CallSite widget

API and Webhooks

• Public API and webhooks

Statistics

• Call log
• Call audio recording
• Performance evaluation
• Hourly load
• Service indicators
• Call log in the OnePhone app
• Call Audio Recording in the OnePhone App

SIP Clients

• Setting up the Grandstream GXP1610 SIP phone
• Setting up the PortSIP app
• Setting up the Zoiper app
• Setting up the Acrobits Softphone app on iOS

CRM Integration

• Integration with SalesDrive
• Integration with KeyCRM
• Integration with NetHunt
• Integration with ZohoCRM

General Settings

• Language settings
• Setting up E-mail notifications
• Setting up Telegram notifications

Telegram Bot

• Description of the bot's capabilities

• Step-by-step project setup