Call log

1. Go to the "Statistics" section.
2. Select "Call log".
3. Choose the required section: "All", "My calls", or "Missed calls".

Access depends on the role: Administrator and Supervisor can see full statistics and calls of all agents; Agent and Accountant see only their own call log.

What is displayed

Call type (incoming / outgoing), status (icon, hover for description), caller (who called), recipient (who was called), duration (from the moment the call was answered), wait time, date and time, download audio recording, listen to audio recording, call comment.

"Caller" / "Recipient": first name, last name, and phone number; if the contact was not added — phone number only. If the number was previously added to "Contacts", the contact name and number are displayed instead of just the number. An icon indicates who ended the call.

Call type

• Incoming
• Outgoing

Status

Call statuses allow you to determine the state a call is in.

• Called and the call was answered by the operator
• Called and the subscriber's phone is turned off or unavailable
• Called and the subscriber hung up
• Called the subscriber and there was no answer
• The operator made a call and hung up
• Missed call
• Called back a missed call
• Unknown error
• Talked and a network error
• The call is in progress (ringing)
• Attempt to connect to the operator
• Call dropped due to no available channels
• Missed call from a subscriber while offline

Call comment

Maximum length — 200 characters.

1. Click the comment button.

2. Enter a comment.

3. Click "Save".

After adding, the icon changes color and the entered information is displayed. Comments can be edited and deleted.