Hourly load

This section shows call distribution by time of day; it is used to determine peak load hours for the company, groups, or employees. This section is not available in the OnePhone app.

Filters

1. Direction: all / inbound / outbound.
2. Date: for a day / for the selected period.
3. Day of week: Monday … Sunday.
4. Inbound line — you can select a number.
5. Group: all / specific group.
6. Employee: all / specific employee.

Chart

Call distribution by hour. Hovering the cursor over a line on the chart opens a window with data for the period based on the filters: all calls, successful, failed.