Hourly load

Shows the distribution of calls by time of day, which allows you to identify the peak load hours on the company, groups, or employees by the number of calls.

There is filtering by:

• Direction (all, incoming, outgoing)
• Date (by day, by time period). You cannot select a time period longer than 30 calendar days.
• Incoming line (Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday)
• Group (All or filter by a specific group)
• Employee (All or filter by a specific employee)

Chart displaying the hourly load:

Here you can see the list of hours and, when you hover the cursor over a line, a modal window is displayed with a list of calls (all, successful, and unsuccessful) for the period you selected and other filtering items.