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Virtual PBX and IP telephony for a call center
Handle a large flow of inbound calls and make outbound ones with no busy tone, an even load on operators and full quality control.
- No hardware
- CRM integrations
When there are more calls than operators can handle
At peak hours some clients hear a busy tone and leave for competitors, while the load falls unevenly. Without recordings and reports it is hard to tell which operators work well and which lose inquiries.
- Clients cannot get through at peak load
- Calls are distributed unevenly between operators
- No objective assessment of operator performance
- The client repeats the reason for the call to different people
How OneVOIPlanet helps
Voice menu (IVR)
Automatic call routing between departments.
Queue & call distribution
Even distribution between operators, nobody drops off.
Call recording
Quality control and review of disputes.
Statistics & analytics
Reports on calls and operator performance.
Multichannel
Handle a flood of calls at peak load with no busy tone.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Use cases
Inbound calls are spread evenly across all operators so nobody sits idle or gets overloaded.
At peak hours clients enter a queue on hold and not a single call is lost.
The manager evaluates operators by call recordings and metrics in reports.
What it gives your business
- Fewer missed calls and lost inquiries
- Higher conversion of inquiries into sales
- Control over the team’s work
- Analytics — where calls come from
Transparent pricing
View pricingFAQ
How many simultaneous lines does the PBX support?
Multichannel support lets you take a flow of parallel calls at peak load with no busy tone — the number of lines scales to your call center size.
Is there a call queue?
Yes. When all operators are busy, the client enters a queue with hold music, and the system connects them to the first free operator.
Are there reports for each operator?
Yes, the statistics show the number of answered and missed calls, talk time and load per operator.
Can calls be listened to?
Yes, all calls are recorded and stored — you can listen to them for quality control and to review disputes.