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Virtual PBX and IP telephony for a support desk
Every request reaches the right line, and the quality of the answer can be checked.
- No hardware
- CRM integrations
What holds the support level back
The flow of tickets grows, yet it gets harder to tell who answers what. Request history is scattered, and at peak hours clients wait too long.
- Requests reach the wrong line
- Long queue waits at peak hours
- No single history of the client’s requests
- Hard to assess operators’ answer quality
How OneVOIPlanet helps
Voice menu (IVR)
Automatic call routing between departments.
Queue & call distribution
Even distribution between operators, nobody drops off.
Call recording
Quality control and review of disputes.
Statistics & analytics
Reports on calls and operator performance.
Callback on the site
The client requests a call — the system connects them to a manager.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Use cases
A request is routed through the voice menu straight to the right support line.
When every operator is busy, the client requests a callback instead of waiting in the queue.
A supervisor reviews call recordings to evaluate support quality.
What it gives your business
- Fewer missed calls and lost inquiries
- Higher conversion of inquiries into sales
- Control over the team’s work
- Analytics — where calls come from
Transparent pricing
View pricingFAQ
How do I route requests between lines?
The voice menu (IVR) directs the client to the right line, and the queue distributes calls evenly between operators.
What support metrics are available?
Statistics show the number of requests, wait time and operator load in call reports.
Can calls be listened to for QA?
Yes, all conversations are recorded — you can listen to review a dispute or assess an operator.
Does it integrate with a helpdesk or CRM?
Yes, calls and recordings flow into your CRM, so the client’s request history stays in one place.