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Language: English
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Call distribution algorithm in a group

The distribution algorithm can be configured when creating or editing a group.

AlgorithmDescription
SequentialDials the employees' numbers in a set order. The call order is set while viewing the list of employees in the group.
RandomThe call is directed to one employee in the group, chosen at random.
Least talk timeThe call is directed to the operator with the least talk time among the available employees in the group.
Simultaneously to allThe call is directed simultaneously to all available employees.
Fewest answeredThe call is sent to the operator with the fewest answered inbound calls among the available employees in the group.
EvenThe call is directed to the employee whose previous conversation ended earlier than the others'. Then the call is directed to the next one on the list, and so on.