Call distribution algorithm in a group
The distribution algorithm can be configured when creating or editing a group.
| Algorithm | Description |
|---|---|
| Sequential | Dials the employees' numbers in a set order. The call order is set while viewing the list of employees in the group. |
| Random | The call is directed to one employee in the group, chosen at random. |
| Least talk time | The call is directed to the operator with the least talk time among the available employees in the group. |
| Simultaneously to all | The call is directed simultaneously to all available employees. |
| Fewest answered | The call is sent to the operator with the fewest answered inbound calls among the available employees in the group. |
| Even | The call is directed to the employee whose previous conversation ended earlier than the others'. Then the call is directed to the next one on the list, and so on. |