Setting up the incoming and outgoing directions of a number

After buying a number, you can manage the number's incoming and outgoing directions.

A 0800 number can only have an incoming direction (i.e., only receiving calls).

All other numbers can have only one incoming direction (either to an employee, a group, or a voice menu) and multiple outgoing directions (to an employee, group, or voice menu).

Setting up the incoming direction

1. Click Select.

2. In the modal window, select the direction and, from the list, select who you want to assign to the incoming direction.

3. Click Save.

Note! You can change or delete a direction: click ... and, in the drop-down menu, select the action you need to perform.

Setting up the outgoing direction

1. Click Select.

2. In the modal window, select the direction and, from the list, select who you want to assign to the outgoing direction.

3. Click Save.

Note! You can change or delete a direction: click ... and, in the drop-down menu, select the action you need to perform.

Adding another outgoing direction

1. Click Add.

2. In the modal window, select the direction and, from the list, select who you want to assign to the outgoing direction.

3. Click Save.