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English
Українська
Русский
Polski
Deutsch
Français
Español
Português
Nederlands
Svenska
עברית
العربية
中文
हिन्दी
Bahasa Indonesia
日本語
Italiano
Türkçe
한국어
Tiếng Việt
ქართული
Filipino
ไทย
Čeština
Română
Ελληνικά
Dansk
Norsk
Suomi
বাংলা
اردو
فارسی
Bahasa Melayu
தமிழ்
Azərbaycan
Հայերեն
Қазақша
Oʻzbekcha
Magyar
Български
Slovenčina
Hrvatski
Slovenščina

Modern telephony for an online store

Q: What functions are available in the IVR for an online store?

The voice menu (IVR) lets you:greet callers with a welcome voice message;create up to nine menu items (each with up to nine sub-items) that route callers to the right employee, group, or department — for example orders, technical support, or returns — or play information;set different menus for working and non-working hours, or run it 24/7;handle no-input and wrong key presses with timeout and error prompts, and return to the previous level with the "*" key.

Why does an online store need IP telephony?

Reduction of communication costs

IP-telephony uses the Internet to connect and transmit data. This technology helps to reduce call costs, especially when processing a large volume of orders or when cooperating with international suppliers.

Multichannel and IVR menu

Several operators can receive calls on the same number, which reduces waiting time for customers. The interactive voice menu (IVR) automatically redirects calls to the appropriate department or manager.

Flexibility and scalability

Telephony is scaled according to your needs. The online store can easily add new numbers, expand the number of operators or connect new departments without having to buy additional equipment.

Advantages of business telephony

Receive calls on any device

Set up the app and receive calls on any device: smartphone, tablet, or notebook. Managers are always connected and can quickly respond to customer calls.

Reports and analytics with 10+ filters

IP telephony provides full access to reports on the performance of managers. This allows you to analyze productivity, the number of processed calls, customer wait times, and other key metrics.

High-quality connection

Thanks to modern IP telephony technologies, an online store can have a reliable and high-quality connection with customers. The Internet connection reduces the risk of call interruptions or voice distortions.

Call recording & missed call control

The call recording function saves all conversations with customers for further analysis or training. Missed call control shows unanswered calls and allows you to call everyone back.

Convenience for managers

Call transfer allows you to transfer a call to a second employee with one click. Instant calls increase team productivity.

High data security

IP telephony uses modern encryption technologies. This ensures a high level of confidentiality and protection from call eavesdropping.

Manage calls and track manager activity with the OneVOIPlanet mobile app!

Flexible tariffs for your business

Popular

Start

Basic virtual PBX functionality for a quick and easy start

8$

/ month

Start plan includes:

Ability to connect 1 number

5 employees in the plan

Call history for the selected period

Audio recording of all conversations

Single-level voice menu (up to 15 sec)

CRM integrations

Call forwarding

Mobile app for calls

Business

Advanced virtual PBX functionality for medium and large teams

14$

/ month

All features of the Start plan, plus:

Ability to connect up to 3 numbers

12 employees in the plan

Multi-level voice menu (up to 30 sec)

Included in the Business plan

Connect the CallBack widget for free

Additional services for the online store

Business telephony from OneVOIPlanet

Modern approach

Business telephony from OneVOIPlanet is designed with the user in mind. We use advanced technology to provide maximum flexibility and mobility for your business. You can make calls from any location and device, as long as you have an Internet connection.

Integration capabilities

Our solutions integrate with popular CRM systems, allowing you to automate management processes and enhance communication efficiency. If your CRM is not on our list, we will customize the setup for you. You can also integrate the telephony system with email and Telegram bot.

Professional Support

Our team provides professional support at every stage of your interaction with us. We ensure prompt responses to any questions or system issues, guaranteeing the reliability and continuity of your business communications.

Set up telephony for your store in a few minutes!

Frequently asked questions

How to configure IP telephony for an online store?

No hardware is needed — everything is set up in your OneVOIPlanet account:

register a profile and buy a virtual number, choosing the number of channels (simultaneous calls);
add employees and groups, then set the number's incoming direction (to an employee, group, or IVR) and its outgoing directions;
optionally build a voice menu (IVR) to route orders, support, and returns;
place a CallBack or CallSite widget on your store's website so you don't miss requests;
connect your CRM (KeyCRM, NetHunt, SalesDrive, or Zoho) to log every call against the order.

Is it possible to use a virtual number on different devices?

Yes. OneVOIPlanet is cloud telephony built on SIP accounts, so a number works on any device with an internet connection — smartphone, tablet, or computer. You can receive and make calls from anywhere, without extra equipment.

Can I record conversations with clients?

Yes. All incoming and outgoing calls are logged and their audio recordings are available.

With a CRM integration (KeyCRM, NetHunt, SalesDrive, or Zoho) you can listen to the recording directly in the customer's order card and track missed calls — useful for quality control, staff training, and resolving disputes.

What functions are available in the IVR for an online store?

The voice menu (IVR) lets you:

greet callers with a welcome voice message;
create up to nine menu items (each with up to nine sub-items) that route callers to the right employee, group, or department — for example orders, technical support, or returns — or play information;
set different menus for working and non-working hours, or run it 24/7;
handle no-input and wrong key presses with timeout and error prompts, and return to the previous level with the "*" key.