Forwarding to a mobile phone number

With forwarding, you can receive calls on your mobile number if your SIP account is not online.

Please note:

• For forwarding to work smoothly, the employee or group must be assigned to some outgoing direction.

  More about how to set up an inbound and outbound direction →

• If calls are forwarded from an 0800 number to a mobile number, double charging of the call applies (the inbound call rate to 0800 + the outbound call rate from a landline number).

• If calls are forwarded from a landline number to a mobile number, the call is charged at the standard outgoing call rate.

How to set up forwarding to a mobile phone number?

1. Log in to your personal account.

More about how to log in to your personal account →

2. Go to Employees.

3. Click the employee's full name or click the ... button and select Edit.

4. Click SIP account.

5. Configure forwarding:

• Enable forwarding and use the phone number from the employee's data - this is a toggle to activate or deactivate forwarding using the phone number set in the employee's profile.

• Use another number - this option lets you set any number to which calls will be forwarded.

6. Click Save.

Forwarding for the employee has been successfully configured.