Buying a number

Purchasing a number for a new user (after registration)

1. Go to the "Numbers" tab.
2. Click the "Select Plan" button and choose a suitable plan.

3. The plan will be added to the cart — click "Continue".
4. Step 2 "Add Number" will open.
5. Select a country and prefix (filters available: number type, no verification required, SMS enabled) → "Add".
6. In the modal window, specify the number of channels → "Add".
7. The number will appear in the cart.
8. In the cart, click "Continue".
9. Next step: "Top Up Account" → "Top Up".
10. Select a payment method and complete the payment.

Before purchasing, make sure you have sufficient funds on your balance.

Purchasing a number if a plan is already active

1. Go to the "Numbers" tab.

2. Click the "Add Number" button.

3. Select a country and prefix (filter: number type, no verification required, SMS enabled) → "Add".

4. In the modal window, specify the number of channels → "Add".

5. The number will appear in the cart.

6. Select a "Payment Method" — by card or from account balance (if balance is insufficient, payment from balance will be unavailable).
7. Click "Place Order".

8. When paying from the account balance, funds will be deducted immediately. When paying by card, select the payment method and proceed with payment.

Number of channels

• Landline numbers — minimum 4 channels.
• 0800 numbers — 100 channels, quantity cannot be changed.
• Mobile numbers — minimum 1 channel.

0800 numbers are available for inbound calls only.

To change the number of channels:

• Landline and mobile — through customer support only: live chat on the website or Telegram bot.
• 0800 — changes are not supported.

Auto-renewal is automatically enabled for numbers purchased via the dashboard. You can disable it on the number's page.

Setting up inbound routing

1. "Numbers → Active".
2. Next to the desired number, click "Select".
3. In the modal window, select the routing option and assign a recipient (employee / group / IVR menu).
4. "Save".

To modify or delete routing, click "..." next to the number and select the desired action.

Setting up outbound routing

1. "Numbers → Active".
2. Next to the desired number, click "Select".
3. Choose routing and specify the recipient.
4. "Save".

To modify/delete — click "..." next to the number.

To add another outbound routing rule: "Numbers → Active" → click "Add" next to the number → select routing and recipient → "Save".

Connecting an external number

Before connecting, create a SIP trunk: "SIP Settings → SIP Trunks → Add SIP Trunk".

1. "Numbers → External".
2. "Add Number".
3. Enter the number in the "Add External Number" field.
4. Select the required SIP trunk.
5. Click "Add".

Deleting an external number

1. "Numbers → External".
2. Next to the number, click "..." → "Delete".
3. Confirm deletion in the modal window.