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Cloud PBX and IP telephony for online stores
Stop losing orders to missed calls. Take every call, call back on time and keep the whole conversation history right in your CRM — with the OneVOIPlanet cloud PBX.
- No hardware
- CRM integrations
Every missed call is a lost order
A customer who can’t get through goes to a competitor. During sales peaks managers can’t keep up, calls get lost and the conversation history is scattered. OneVOIPlanet helps you take every call, instantly see missed ones and keep all communication in one place.
- Missed calls during promos and peak load
- No fast way to call back and save the order
- No call history in the order card
- Unclear which ads bring calls
How OneVOIPlanet helps online stores
Callback on the site
The buyer requests a call — the system connects them to a manager.
Call from the order card
Managers call in one click from the CRM, history is saved.
Missed-call handling + Telegram
Instant alerts to call back and save the order.
Voice menu (IVR)
Routing: orders / support / returns — nothing lost.
Multichannel
Handle a flood of calls at peak load with no busy tone.
Call recording
Quality control and review of disputed orders.
Numbers in 93 countries
For cross-border sales — a local number in the country you need.
Use cases
A buyer leaves a request in the evening — callback connects them with a manager next morning, the order isn’t lost.
At the height of a sale all lines are busy — a queue and IVR distribute calls, nobody drops off.
A manager calls from the order card in the CRM — all call and order history in one place.
What it gives your store
- Fewer missed calls and lost orders
- Higher conversion of inquiries into orders
- Control over managers’ work
- Analytics — where calls come from
Transparent pricing
View pricingFAQ
How does telephony help avoid losing orders?
Callback connects the buyer with a manager, missed calls are visible instantly, and alerts let you call back on time.
Does it integrate with my CRM?
Yes: KeyCRM, SalesDrive, NetHunt, Pipedrive, Zoho, OneBox and others.
Can I call straight from the order card?
Yes, via the CRM integration — in one click.
How much does it cost?
7 days — a free trial of the OneVOIPlanet cloud PBX is available on request to an operator: connect a number and test all the features before paying.
Do I need any hardware?
No, it works on a smartphone and a computer.