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English
Українська
Русский
Polski
Deutsch
Français
Español
Português
Nederlands
Svenska
עברית
العربية
中文
हिन्दी
Bahasa Indonesia
日本語
Italiano
Türkçe
한국어
Tiếng Việt
ქართული
Filipino
ไทย
Čeština
Română
Ελληνικά
Dansk
Norsk
Suomi
বাংলা
اردو
فارسی
Bahasa Melayu
தமிழ்
Azərbaycan
Հայերեն
Қазақша
Oʻzbekcha
Magyar
Български
Slovenčina
Hrvatski
Slovenščina

Telephony for the office

Q: How to set up telephony for the office?

Setup is done entirely in your account, with no hardware:Register your OneVOIPlanet account.Buy a number and set its number of channels (a channel is one simultaneous call).Add employees (each is given a SIP line) and, if needed, create groups with a call-distribution algorithm.Create a voice menu (IVR) if you want callers routed automatically.Assign the number's incoming and outgoing directions to an employee, group, or IVR.

Advantages of Telephony for Office

Office telephony processes voice calls using internet technologies. This software simplifies communication between office employees and clients.

Easy Setup

OneVOIPlanet offers a ready-made solution that easily integrates with the existing infrastructure. Quick installation and setup without the need for complex systems.

Cost Savings

Guaranteed reduction in expenses for internal, long-distance, and international communications due to favorable rates. Additionally, there are no costs for maintenance and equipment.

Ease of Use

An intuitive user interface reduces training time. Built-in calling and forwarding tools provide quick access to necessary contacts.

Flexibility

Ease of customization to meet individual business needs. Rapid adaptation of telephony to support new products, services, or changes in team structure.

Basic telephony features from OneVOIPlanet

Receiving Calls on Any Device

OneVOIPlanet telephony allows you to receive calls on various devices: computers, laptops, tablets, and mobile phones. Employees can be available to clients even when they are outside the office. All calls can be processed through one system, simplifying communication.

Call Forwarding

The call-forwarding feature allows incoming calls to be redirected to mobile phones or other numbers. This is especially useful in situations when an employee cannot answer the call or is on a business trip. Forwarding can be set up based on various rules, such as time of day or line occupancy.

Connecting Your Numbers

OneVOIPlanet allows you to connect existing phone numbers to the system. This means you can keep your current contacts without changing your phone number. This is convenient for companies that already have a customer base, as it maintains constant connection.

Virtual Numbers

Virtual numbers are phones that are not tied to a specific physical line or device. They are used to handle incoming calls and can be redirected to any other number or device. This allows companies to have different numbers for different purposes (e.g., for advertising or customer support) without incurring costs for new physical lines.

Multichannel Numbers

Multichannel numbers allow you to handle multiple calls simultaneously. This feature reduces the number of missed calls and ensures greater availability for clients, which is especially important during peak hours.

Integration with CRM

Integrating telephony with CRM systems allows automatic saving of call information and contacts in the management system. This increases employee productivity since they do not need to manually enter call data. Additionally, this feature allows tracking of client interactions, improving service quality.

Flexible tariffs for your business

Popular

Start

Basic virtual PBX functionality for a quick and easy start

8$

/ month

Start plan includes:

Ability to connect 1 number

5 employees in the plan

Call history for the selected period

Audio recording of all conversations

Single-level voice menu (up to 15 sec)

CRM integrations

Call forwarding

Mobile app for calls

Business

Advanced virtual PBX functionality for medium and large teams

14$

/ month

All features of the Start plan, plus:

Ability to connect up to 3 numbers

12 employees in the plan

Multi-level voice menu (up to 30 sec)

Included in the Business plan

Connect the CallBack widget for free

Additional services for the online store

Business telephony from OneVOIPlanet

Modern approach

Business telephony from OneVOIPlanet is designed with the user in mind. We use advanced technology to provide maximum flexibility and mobility for your business. You can make calls from any location and device, as long as you have an Internet connection.

Integration capabilities

Our solutions integrate with popular CRM systems, allowing you to automate management processes and enhance communication efficiency. If your CRM is not on our list, we will customize the setup for you. You can also integrate the telephony system with email and Telegram bot.

Professional Support

Our team provides professional support at every stage of your interaction with us. We ensure prompt responses to any questions or system issues, guaranteeing the reliability and continuity of your business communications.

Switch to convenient telephony for the office!

Frequently Asked Questions

What is office telephony and how does it work?

OneVOIPlanet office telephony is a cloud PBX for your business: one number for the whole office with no hardware to install. Everything is configured in your account.

Each employee gets an internal SIP line and answers calls through a softphone or app (such as OnePhone) or in the browser. Incoming calls are routed to an employee, a group, or a voice menu (IVR), and you can enable call recording and view statistics.

How to set up telephony for the office?

Setup is done entirely in your account, with no hardware:

Register your OneVOIPlanet account.
Buy a number and set its number of channels (a channel is one simultaneous call).
Add employees (each is given a SIP line) and, if needed, create groups with a call-distribution algorithm.
Create a voice menu (IVR) if you want callers routed automatically.
Assign the number's incoming and outgoing directions to an employee, group, or IVR.

How does system support and maintenance work?

The PBX is fully cloud-based, so there is no hardware or software on your side to maintain. All numbers, employees, groups, IVR, recording, and statistics are managed from your account.

Step-by-step guides for every feature are available in the OneVOIPlanet Knowledge Base.

What internet speed is required for telephony?

Because calls travel over the internet, a stable broadband connection is what matters most. Bandwidth needs scale with the number of simultaneous calls: each channel carries one call at a time, so more concurrent calls require more capacity. Low latency and a steady connection also help keep call quality high.

Is it possible to use telephony outside the office?

Yes. Since the PBX is cloud-based, employees can make and receive calls from anywhere with internet access using a softphone or app (such as OnePhone) or the browser.

You can also forward calls to a mobile number so they still come through when an employee's SIP account is offline.