Performance evaluation

This section shows the number of calls by direction, external PBX lines, groups, and employees; it allows you to track dynamics and compare performance metrics of employees or groups. This section is not available in the OnePhone app.

Filters

1. Direction: all / inbound / outbound.
2. Grouping: by employees / by days.
3. Date: for a day / for the selected period.
4. Inbound line — you can select a number.
5. Group: all / specific group.
6. Employee: all / specific employee.

Chart

Shows employee or group performance efficiency. Hovering over a chart line displays a window with data for the period based on the applied filters: all calls, successful, unsuccessful. When grouping by days or dealing with a large volume of data, the table below the chart is more convenient.