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Virtual PBX and IP telephony for a clinic
No patient call goes unanswered, and the front desk copes even during peak hours.
- No hardware
- CRM integrations
A missed call means a lost patient
At peak hours the front desk physically cannot pick up every call, and the patient will not call twice — they simply go to another clinic. Calls without routing force the administrator to transfer everyone manually to registration, a doctor or the lab.
- At peaks some patients hear a busy tone and never call back
- No menu — the administrator transfers every call by hand
- Missed calls during breaks get lost with no reminder
- No recordings — hard to resolve a dispute with a patient
How OneVOIPlanet helps
Voice menu (IVR)
Automatic call routing between departments.
Multichannel
Handle a flood of calls at peak load with no busy tone.
Callback on the site
The client requests a call — the system connects them to a manager.
Missed-call handling + Telegram
Instant alerts so you call back on time.
Call recording
Quality control and review of disputes.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Use cases
A patient calls — the voice menu (IVR) routes them straight to the right department: registration, a specific doctor or the lab.
On the clinic site a patient requests a callback to book an appointment — the system connects them to registration with no waiting on the line.
Calls missed during peak hours are logged, and the administrator gets a Telegram alert and calls each patient back.
What it gives your business
- Fewer missed calls and lost inquiries
- Higher conversion of inquiries into sales
- Control over the team’s work
- Analytics — where calls come from
Transparent pricing
View pricingFAQ
How do you book patients by phone?
The patient calls or requests a callback on the site, reaches registration through the menu, and the administrator records the booking in the clinic CRM during the call.
Can you set up a departments menu?
Yes. The voice menu (IVR) is configured to your clinic structure: registration, doctors, the lab — the patient picks the right option.
Does it integrate with a medical system?
Yes. The telephony integrates with CRM and medical record systems so that calls and recordings are linked to the patient card.
Are call recordings stored securely?
Call recordings are stored in your account, and access is granted only to authorised clinic staff.