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A multichannel number and calls with no busy tone
One number takes many calls at once, puts them in a queue and distributes them evenly between staff — no client ever hears a busy tone.
- No hardware
- CRM integrations
Clients hear a busy tone and go to competitors
One ordinary number handles only a single call at a time, so at peak hours people hit a busy tone. Each such tone is a lost inquiry you won’t get back.
- Clients hear a busy tone and can’t get through
- At peak hours some calls are lost
- One number can’t handle the flow of inquiries
- No even load distribution between employees
How OneVOIPlanet helps
Multichannel
Handle a flood of calls at peak load with no busy tone.
Queue & call distribution
Even distribution between operators, nobody drops off.
Voice menu (IVR)
Automatic call routing between departments.
Statistics & analytics
Reports on calls and operator performance.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Use cases
At peak hours the number takes the whole flow of calls in parallel, and nobody hears a busy tone.
If everyone is busy, the call enters a queue with hold, and the client waits to music instead of a dial tone.
Calls are distributed evenly between employees, so the load doesn’t fall on one person.
What it gives your business
- No busy tone for clients
- Fewer lost inquiries at peak hours
- An even load across the whole team
- All calls logged in the CRM
Transparent pricing
View pricingFAQ
How many calls can be received simultaneously?
A multichannel number receives as many calls at once as you have staff on the line, so the flow isn’t bottlenecked to a single line.
What is a multichannel number?
It’s a single number that handles several calls in parallel. Clients dial the familiar number and don’t hear a busy tone even when the line is loaded.
Is there a call queue?
Yes. When all staff are busy, calls enter a queue with hold and wait music, then connect to the first free operator.
Does it integrate with CRM?
Yes. All received calls are logged in the CRM together with the client card, so even at peak no inquiry is lost.