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Manager quality control with a virtual PBX
Hear every conversation, judge performance by the numbers and train newcomers fast on real calls.
- No hardware
- CRM integrations
You don’t know how your managers talk to clients
Without recordings and reports your team is a black box: you can’t tell who follows the script and who loses clients. Disputes are impossible to settle and newcomers learn blindly.
- You can’t hear how managers speak with clients
- No metrics for an objective performance review
- Disputes with clients cannot be backed up by anything
- Hard to train newcomers without examples of real calls
How OneVOIPlanet helps
Call recording
Quality control and review of disputes.
Statistics & analytics
Reports on calls and operator performance.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Callback on the site
The client requests a call — the system connects them to a manager.
Multichannel
Handle a flood of calls at peak load with no busy tone.
Use cases
At the stand-up you listen to sample recordings together and review the strong and weak spots.
You train a newcomer on a set of real calls by experienced colleagues instead of dry theory.
You settle a dispute with a client by pulling up the recording of that exact call.
What it gives your business
- An objective review of each manager by recordings and numbers
- Newcomers reach working performance faster
- Fewer disputes thanks to call recordings
- Adherence to scripts and a single service standard
Transparent pricing
View pricingFAQ
Are call recordings stored?
Yes. Calls are recorded and stored; you can listen to or download them in your dashboard and in the client card in your CRM.
What per-manager analytics is available?
Reports show the number and duration of calls, missed, inbound and outbound broken down per employee — the basis for an objective review.
Is it legal to record calls?
Recording is allowed when the client is notified — for example by an automatic announcement at the start of the call or a mention in your terms. You set the notification procedure yourself in line with the law.
Does it integrate with CRM?
Yes. Calls and their recordings are linked to client cards in your CRM, so a manager sees the full contact history without leaving the system.