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Virtual PBX and IP telephony for a car dealership
Split calls between sales, service and parts and know exactly which car ad brings buyers.
- No hardware
- CRM integrations
Auto leads are expensive and there are many departments
At a dealership, sales, service and parts calls all land on one line, and the client struggles to reach the right department. Car advertising is costly, yet without analytics it is unclear which ad actually brings calls, and managers cannot be monitored.
- Sales, service and parts calls are mixed on one line
- It’s unclear which car ad brings calls
- No recordings — hard to control managers
- An expensive auto lead gets lost between departments
How OneVOIPlanet helps
Voice menu (IVR)
Automatic call routing between departments.
Call tracking
See which ads and sources bring calls.
Call recording
Quality control and review of disputes.
Callback on the site
The client requests a call — the system connects them to a manager.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Statistics & analytics
Reports on calls and operator performance.
Use cases
The voice menu (IVR) splits incoming calls by department: car sales, service, parts — the client reaches the right manager at once.
Call tracking shows which ad or channel for a car brought the call — so you manage the ad budget based on facts.
Recordings from the service department let you control service quality and review disputes with clients.
What it gives your business
- Fewer missed calls and lost inquiries
- Higher conversion of inquiries into sales
- Control over the team’s work
- Analytics — where calls come from
Transparent pricing
View pricingFAQ
Can calls be split by department?
Yes. The voice menu (IVR) automatically routes the client to sales, service or parts with no operator involved.
Can you see which ad brings calls?
Yes, via call tracking. Separate numbers are assigned to different car ads and channels, so the source of each call is visible.
Is there recording for the service department?
Yes. Conversations are recorded, so a manager can assess service quality and revisit any conversation with a client.
Is there integration with an automotive CRM?
Yes. Calls, client cards and recordings are passed to your CRM, so the full history of every car buyer is kept together.