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Virtual PBX and IP telephony for a veterinary clinic
Book pets for appointments, instantly connect urgent calls to a vet and remind owners about vaccination.
- No hardware
- CRM integrations
What complicates a vet clinic’s work
Routine bookings mix with urgent calls when an animal is in distress, and the receptionist cannot sort these calls manually in time.
- An urgent call gets lost in the queue of routine bookings
- The receptionist cannot route calls manually in time
- Owners forget about revaccination and checkups
- There is no call recording to review disputed consultations
How OneVOIPlanet helps
Voice menu (IVR)
Automatic call routing between departments.
Callback on the site
The client requests a call — the system connects them to a manager.
Missed-call handling + Telegram
Instant alerts so you call back on time.
Call recording
Quality control and review of disputes.
Multichannel
Handle a flood of calls at peak load with no busy tone.
CRM integrations
Calls, customer cards and recordings — inside your CRM.
Use cases
IVR offers a choice: “book an appointment” to reception, “urgent call” straight to the on-duty vet.
If all lines are busy, the owner requests a callback and the clinic calls back as soon as a vet is free.
Before the revaccination date the receptionist calls the owner from the work number and reminds them to book.
What it gives your business
- Fewer missed calls and lost inquiries
- Higher conversion of inquiries into sales
- Control over the team’s work
- Analytics — where calls come from
Transparent pricing
View pricingFAQ
How do you book an appointment by phone?
In the voice menu the owner selects booking, the call reaches reception, and the client’s data is pulled from the CRM.
Can you set up an “urgent/booking” menu?
Yes, IVR splits calls: an urgent call goes straight to the on-duty vet, and a booking goes to reception.
Are there vaccination reminders?
The receptionist sees planned and missed inquiries and calls the owner back from the work number about revaccination in advance.
Does it integrate with CRM?
Yes, calls, patient cards and recordings are saved in your CRM, so every animal’s history is at hand.