How to Set Up a Voice Menu (IVR): Step by Step

In this article we break down the topic “How to Set Up a Voice Menu (IVR): Step by Step” for businesses. OneVOIPlanet is a cloud (virtual) PBX and IP telephony for business: virtual numbers from 93 countries, an 0-800 number, a multichannel number, a voice menu (IVR) and more. Below is a practical explanation based on the service's capabilities.

A cloud PBX works over the internet (IP telephony), with no equipment to buy: calls are answered on a smartphone, computer or IP phone, and the routing logic is configured in your account panel.

Key benefits: never miss calls (callback, missed-call notifications), sales-team oversight (call recordings, analytics), savings on communications and quick setup. Numbers from 93 countries and an 0-800 number are available.

The telephony can be integrated with CRM systems (KeyCRM, SalesDrive, NetHunt, Pipedrive, Zoho, OneBox) so that calls and customer records live in a single system. The solution scales easily as your business grows.

Properly configured telephony helps you handle more inquiries and see the real picture of your communications.